Payment and Cancellation Terms
Payment methods
Sports massage (Airidas): MobilePay or cash.
Swedish massage, reflexology and homeopathy (Annastiina): you can pay for your visit in advance when booking online, or on-site by cash or card (most common debit and credit cards). Swedish massage can also be paid with the ePassi or Edenred massage benefit.
ePassi remote payment: pay in advance, book later
Swedish (classical) massage can be paid in advance in the ePassi app and booked later. The massage benefit covers Swedish massage only.
Products available as remote payment:
| Product | Price |
|---|---|
| Swedish massage 60 min | 70 eur |
| Series card 3 x Swedish massage 60 min | 205 eur |
- Open the ePassi app and search for the location Hoitohuone Ogelia.
- Choose the product and enter your email address and phone number.
- Confirm the payment. You get the ePassi receipt immediately, and we email you a gift-card code as soon as possible.
- Book your appointment through our booking page and enter the gift-card code in the booking.
Use and validity
The gift card is valid for six months from the payment date. The appointment must fall within this period; all three visits on the series card are booked within six months of the payment. An unused gift card expires after six months and is not refunded.
The ePassi benefit and the gift card bought with it are personal: the person attending must be the one in whose name the payment was made. The gift card covers the purchased duration at the price paid at the time of purchase. There is no surcharge for paying with ePassi, and any excess is not refunded in cash.
Cancellation terms
Cancelling the purchase. You may cancel an unused ePassi purchase within 14 days of payment without giving a reason. Email annastiina@ogelia.fi with the payment date, the amount and the verification code on your ePassi receipt. Cancellation is possible only if the gift card, or any visit on the series card, has not yet been used.
Refund. We void the gift-card code we sent you and cancel the payment in ePassi’s system. The amount is returned to your ePassi balance according to ePassi’s terms. Refunds are not paid in cash or to a bank account. Cancellation and refund are free of charge.
Cancelling an appointment. After 14 days the purchase can no longer be cancelled, but a booked appointment can be cancelled or moved free of charge no later than 24 hours before the appointment, and a new time can be booked within the six-month validity. Later than that the booking is binding: a missed appointment or a last-minute cancellation is charged as the booked time, which uses one gift-card visit. Exceptions are sudden illness or the onset of labour, in which case the visit is not charged and can be rescheduled.
If we cannot provide the treatment, for example because the therapist falls ill, we offer a new time or cancel the payment in full to your ePassi balance. If your gift-card code does not work, contact us and we will fix it promptly.
Privacy
We use the contact details forwarded by ePassi (name, email, phone number) only to deliver the gift card and to arrange the booking and the treatment. Read more in our privacy policy. ePassi processes the payment under its own privacy policy.
Contact
Hoitohuone Ogelia, Kivalterintie 21 A, 00620 Helsinki. Email annastiina@ogelia.fi.